DAYWORKS, INC. SUPPORT PLANS & SERVICES

At DayWorks, Inc., we have thoughtfully designed our custom software application and integration support plans to offer CIOs and IT leaders peace of mind and confidence.

Many clients initially engage DayWorks, Inc. in the heat of a crisis, when an IDA disruption or IT knowledge worker exit results in highly compromised operations. Without the knowledge of an internal developer, remaining team members are left unable to fix even the smallest glitches- yet it can be one of those small glitches that suspends operations.

When you engage DayWorks, Inc. during the normal course of business, we arrange an initial consultation and brief technical assessment to determine how to access your systems and what we need to support and provide service.

With ongoing monitoring and more in-depth systems mapping, we become your “first line of support” when IDA systems and integrations malfunction, operating remotely via VPN/Citrix access or as otherwise arranged.

FOUNDATIONAL PLANS

Essential Care

The Essential Care Plan covers critical aspects of your application’s health such as performance, functionality and availability (when your system is hard-down). This service relies on a completed assessment of your application which is done in advance, so when you call, our qualified technicians have the means to troubleshoot and resolve your issue in the shortest time possible. We provide an initial respond within three hours during normal business hours and work with you continuously to resolve your issues as quickly as possible.

Proactive Care

The Proactive Care Plan covers periodical monitoring of your application’s health by comparing system resources and application performance against benchmarks taken during normal operation. Our technicians can gauge when your application may be struggling for any reason and look for opportunities to head off any potential issues before they materialize into a full-scale outage. This service relies on a completed assessment of your application which may highlight areas of improvement which can help enhance its stability and performance. The proactive plan also comes with a periodic review and report so you are kept up-to-date on any changes in the health of your application.

CUSTOMIZED SERVICES

Mapping Documentation

When companies want deeper knowledge about their IDA, DayWorks, Inc. can go beyond the initial technical assessment to map your entire system by reviewing application source codes and reverse engineering a design for the software. The results are produced in a series of flow charts, data flow diagrams, data models and explanatory narrative. In some cases, a full assessment may produce case diagrams and detailed process-to-system narratives.

IDA System Enhancements

This service allows for enhancing your existing IDA with new features and functionality, as well as facilitating integration with other systems and services, and can be executed in planned releases.

Migration and Data Conversions

When you need to transition from your existing IDA to a new system, DayWorks, Inc. provides related services including data conversion, data transformation and migration, and system retirement.

IDA Quick Start Application Design

Instead of an internal quick fix, plan your custom application process with IDA Quick Start. Initial layout and architecture are extremely important when designing custom applications and this is where many internal development efforts fall short. DayWorks, Inc. has developed IDA Quick Start to help your internal team launch the process with ease and assurance.

Custom Development

DayWorks, Inc. can develop custom applications for you, augmenting your existing system with desired enhancements. Optimizing existing systems frameworks allows for long-term cost savings and minimizes disruptions caused by total system conversions.

Minding The Knowledge Gap

DayWorks can step in to provide knowledge retention services for an IDA before a knowledge crisis occurs. Typically the average time given to knowledge transfer is only two weeks (corresponding to the length of notice given) and it is estimated that only 38% of knowledge transferred is retained and successfully passed on.

Using the DayWorks methodology for knowledge transfer ensures that a greater percentage of information is captured, documented and made available for the next system owner.